Terms & Conditions

Last Updated: January 2026 | Effective Date: January 2026

Welcome to the Artella website ("we", "us", "our"). These Terms and Conditions govern your use of https://www.artella.in and the purchase of any products offered on the site. By accessing or using our website, you agree to be legally bound by these Terms. If you do not agree, please do not use the website.

1. Definitions

  • User/Customer: Any person visiting or using the website or placing an order.
  • Products: Goods offered for sale on the website.
  • Agreement: These Terms and Conditions including all policies incorporated hereunder.

2. Acceptance of Terms

By accessing or using this website, creating an account, placing an order, or otherwise engaging with any services on the website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and all policies referred herein.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Indian law to place orders on this website.

4. Seller Information

Artella is a retail e-commerce business operated in India. For specific registration details, GSTIN, and contact information, please reach out through our contact page.

5. Electronic Contracts

Orders, acknowledgements, invoices, and contractual terms may be accepted electronically, under the Information Technology Act, 2000 which gives legal recognition to electronic records and digital contracts.

6. Product Information, Pricing & Availability

  • We strive for accuracy in product descriptions, pricing, and images; however, minor differences may occur.
  • Prices include GST and applicable taxes.
  • All orders are subject to acceptance and product availability at the time of order.

7. Order Process & Payment

  • You agree to provide accurate billing, payment, and contact information.
  • Payments will be processed through secure payment gateways; we do not store your full payment details.
  • We may refuse or cancel orders in case of suspected fraud or errors in pricing or description.

8. Delivery & Risk

  • Delivery timelines are estimates and may vary due to logistics or location.
  • Risk of loss or damage to products passes to you upon delivery.
  • Title to products transfers once payment and delivery conditions are fulfilled.

9. Returns, Refunds & Cancellation

  • Returns and refunds are governed by our Return Policy.
  • Any statutory rights under Consumer Protection Act, 2019 remain unaffected.
  • Some handcrafted or limited editions may be non-returnable, as specified.

10. Digital Data & Privacy

Your use of the website and personal data is also governed by our Privacy Policy, which complies with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (as applicable) and Information Technology Act obligations on handling user data.

11. Intellectual Property Rights

  • All content on the website including text, logos, designs, images, and trademarks are owned or licensed by Artella and protected under Indian and international intellectual property laws.
  • You may not use, reproduce, distribute, or modify any content without prior written permission.

12. User Conduct

You agree not to misuse the website, including by posting unlawful content, infringing rights, or engaging in any activity that disrupts the operation of the site. You may also be liable for damages resulting from misuse.

13. Limitation of Liability

To the fullest extent permitted by law, Artella's liability for any claim arising out of or in connection with these Terms is limited to the amount paid by you for the specific product giving rise to the claim.

14. Indemnity

You agree to indemnify and hold Artella and its affiliates harmless from any claims, damages, liabilities, and expenses arising out of your breach of these Terms or your use of the website.

15. Amendments

Artella may amend these Terms at any time. Updated Terms will be posted on the site with an updated date. Continued use of the site after changes indicates your acceptance of the revised Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Bengaluru.

17. Consumer Grievance Redressal

Under the Consumer Protection Act, 2019, you may approach the appropriate consumer disputes redressal commission for complaints unresolved by our internal grievance mechanism.

18. Contact Information

For questions about these Terms, orders, or grievances, please visit our Contact Page.